Terms and Conditions

Vinsuh AI is a customer intelligence and customer engagement platform designed to help businesses collect and analyze customer activity, understand customer behavior, create customer segments, generate marketing recommendations, automate customer engagement, and connect customer data with supported communication and commerce platforms.

Depending on your subscription and configuration, Vinsuh AI may provide features including:

• Customer intelligence and analytics.
• Customer activity tracking.
• Website and application event tracking.
• Customer profiles.
• Purchase and order analysis.
• Spending and visit analysis.
• Customer segmentation.
• Cart and purchase tracking.
• Customer retention insights.
• AI-generated customer insights.
• AI-generated marketing recommendations.
• Personalized offers and campaigns.
• WhatsApp communication.
• Email communication.
• SMS communication.
• Automation workflows.
• QR-based customer engagement.
• Loyalty and reward functionality.
• Shopify integration.
• WooCommerce integration.
• WordPress integration.
• APIs and SDKs.
• Business dashboards and reports.

Features may vary by subscription plan, product version, region, integration, or other commercial arrangements.

You must be legally capable of entering into a binding agreement to use Vinsuh AI.

If you are using Vinsuh AI on behalf of a company, organization, partnership, or other legal entity:

1. You represent that you have authority to bind that entity to these Terms.
2. “You” and “your” will include that entity.
3. You are responsible for ensuring that all authorized users comply with these Terms.

Vinsuh AI is primarily intended for businesses and professional users.

Some Vinsuh AI features require you to create an account.

You agree to:

• Provide accurate and complete information.
• Keep your account information current.
• Maintain the confidentiality of your login credentials.
• Use appropriate security measures.
• Immediately notify us of unauthorized access or suspected account compromise.
• Ensure that authorized users only access information they are permitted to access.

You are responsible for activity occurring through your account unless the activity resulted from Vinsuh AI's breach of its applicable security obligations.

We may suspend access where we reasonably believe an account is being used fraudulently, unlawfully, or in violation of these Terms.

If your account is owned or controlled by a business:

• The business is responsible for activities performed by its users.
• The account administrator may assign roles and permissions.
• You are responsible for removing access when a team member no longer requires it.
• You must not give unauthorized individuals access to customer information.
• You must configure permissions appropriately for your business.

Vinsuh AI is not responsible for unauthorized access resulting from credentials or permissions that you intentionally or negligently provide.

Vinsuh AI may provide services through free trials, free plans, paid subscriptions, usage-based services, credits, message charges, add-ons, or customized business agreements.

Your applicable:

• Subscription plan.
• Billing cycle.
• Included usage.
• Message limits.
• Customer limits.
• Storage limits.
• Integration limits.
• AI usage limits.
• Additional charges.
• Feature availability.

will be displayed on the applicable pricing page, checkout page, order form, or commercial agreement.

Where there is a conflict between these Terms and a separately executed written agreement, the written agreement will control to the extent of the conflict.

You agree to pay all applicable fees for the services you purchase.

Unless otherwise stated:

• Fees are payable according to the billing terms presented during purchase.
• Taxes may be added where required by law.
• Third-party charges may apply separately.
• Payment obligations are generally not dependent on your actual usage of every feature included in a subscription.
• You are responsible for providing accurate billing information.

Where a payment provider is used, payment processing may be subject to the provider's own terms and policies.

Where a subscription is configured for automatic renewal, your subscription may renew automatically according to the renewal terms displayed at purchase.

You may cancel future renewals through the available account controls or by contacting us before the applicable renewal date.

Cancellation of renewal generally does not automatically entitle you to a refund for a billing period that has already started, except where required by applicable law or expressly stated in your applicable commercial terms.

Refund eligibility depends on:

• The applicable subscription terms.
• The purchase terms displayed at checkout.
• Any applicable service agreement.
• Applicable law.

Unless otherwise stated or legally required, subscription fees for an already-started billing period are non-refundable.

Where Vinsuh AI offers a free trial, we may modify, restrict, discontinue, or limit the trial at any time, subject to applicable law and any specific trial terms provided to you.

We may require verification of legitimate business use before allowing promotional or trial benefits.

Free trials, credits, discounts, promotional plans, and introductory offers may be subject to additional conditions.

Unless expressly stated otherwise:

• Promotional offers may be limited to one account per business.
• Promotional credits may expire.
• Promotional plans may be changed or terminated.
• Unused promotional credits generally have no cash value.
• We may reasonably restrict promotions where we identify abuse, fraud, duplicate accounts, or other misuse.

You may provide information about your own customers, users, visitors, leads, employees, or other individuals to Vinsuh AI.

Such information may include:

• Names.
• Phone numbers.
• Email addresses.
• Customer IDs.
• Purchase history.
• Order information.
• Website activity.
• Product views.
• Cart activity.
• Spending behavior.
• Visit frequency.
• Customer segments.
• Communication history.
• Marketing interaction information.

You retain your rights in Customer Data, subject to the rights necessary for Vinsuh AI to provide the services.

You authorize Vinsuh AI to process Customer Data as reasonably necessary to provide, maintain, secure, and improve the services in accordance with your configuration, applicable agreements, and our Privacy Policy.

You are responsible for Customer Data that you submit to or collect through Vinsuh AI.

You represent and warrant that:

• You have the legal right to collect and process the Customer Data.
• You have provided all required notices.
• You have obtained all required consents or other legal permissions where applicable.
• Your use of Customer Data complies with applicable privacy and data-protection laws.
• Your marketing activities comply with applicable advertising, telecommunications, messaging, and anti-spam requirements.
• Your integrations are authorized.
• Your instructions to Vinsuh AI are lawful.

You must not provide Customer Data to Vinsuh AI where you do not have an appropriate legal basis or authorization to do so.

Depending on the applicable law and your relationship with Vinsuh AI, Vinsuh AI may process Customer Data on your behalf as a data processor, service provider, or similar role.

Where applicable, additional contractual terms such as a Data Processing Agreement (“DPA”) may govern the processing of Customer Data.

If a DPA has been executed between you and Vinsuh AI, the DPA will govern the relevant data-processing obligations to the extent stated in that DPA.

Vinsuh AI may provide tracking scripts, SDKs, APIs, tags, plugins, or other technologies that allow you to collect customer or visitor events.

These may include events such as:

• Page views.
• Product views.
• Searches.
• Button clicks.
• Cart additions.
• Purchases.
• Login events.
• Application activity.
• Customer visits.
• Referral activity.

You are responsible for implementing tracking technology in a lawful manner.

You must provide required disclosures, notices, consent mechanisms, cookie controls, and other privacy mechanisms where required.

You must not use Vinsuh AI tracking tools to secretly monitor individuals where such monitoring is prohibited by applicable law.

Vinsuh AI may integrate with third-party products and platforms, including commerce, website, communication, payment, analytics, and other services.

These integrations may require you to:

• Authorize access.
• Install a plugin.
• Enter API credentials.
• Connect an account.
• Configure permissions.
• Approve data sharing.
• Maintain the third-party account in good standing.

You are responsible for ensuring that you have the right to connect your third-party accounts to Vinsuh AI.

Third-party platforms may independently modify their APIs, permissions, pricing, functionality, policies, or availability.

Vinsuh AI does not guarantee that a third-party integration will remain available indefinitely.

Where Vinsuh AI integrates with an external commerce or website platform, the third-party platform's terms and policies continue to apply.

You agree to use such integrations only in accordance with the applicable third-party platform requirements.

For example, where an integration is subject to Shopify's, WooCommerce's, or WordPress's policies, you remain responsible for complying with those policies.

Vinsuh AI is not responsible for changes made by a third-party platform that cause an integration to stop working, become limited, or require reconfiguration.

Vinsuh AI may enable businesses to send messages through third-party communication providers.

You acknowledge that messaging services may have their own:

• Terms.
• Messaging policies.
• Rate limits.
• Template requirements.
• Consent requirements.
• Quality standards.
• Account restrictions.
• Geographic limitations.
• Pricing.

You are solely responsible for ensuring that your campaigns comply with applicable law and the rules of the relevant messaging provider.

You must not use Vinsuh AI for:

• Spam.
• Unsolicited bulk messaging where prohibited.
• Fraud.
• Phishing.
• Impersonation.
• Deceptive campaigns.
• Harassment.
• Threats.
• Illegal promotions.
• Unauthorized collection of personal information.
• Messages designed to evade provider enforcement.

Vinsuh AI may suspend messaging functionality where we reasonably believe that continued use creates legal, security, reputational, or platform-policy risks.

Vinsuh AI provides artificial-intelligence-powered features.

AI features may use information available within your account, Customer Data, configured business rules, event information, or other inputs you provide.

AI may produce:

• Customer insights.
• Segments.
• Marketing recommendations.
• Personalized offers.
• Message drafts.
• Campaign ideas.
• Customer-retention recommendations.
• Automated classifications or predictions.

AI-generated output may contain errors, omissions, inaccurate recommendations, or unexpected results.

You are responsible for reviewing AI-generated output before using it where human review is appropriate.

You must not rely on Vinsuh AI as a substitute for professional legal, financial, medical, compliance, or other regulated advice.

Vinsuh AI does not guarantee that:

• AI-generated content will be accurate.
• AI predictions will be correct.
• A particular customer will purchase a product.
• A campaign will generate revenue.
• Customer retention will increase.
• Conversion rates will improve.
• Marketing recommendations will produce a specific business result.

Business outcomes depend on numerous factors outside Vinsuh AI's control.

You must not use Vinsuh AI to create, store, transmit, or distribute content that is unlawful or that materially facilitates unlawful activities.

This includes content involving:

• Fraud or scams.
• Phishing.
• Malware.
• Credential theft.
• Identity theft.
• Unauthorized financial activity.
• Illegal exploitation.
• Threats of violence.
• Harassment.
• Deceptive impersonation.
• Other unlawful activities.

We may remove, restrict, or suspend access to content or functionality when reasonably necessary to protect our users, systems, service providers, or legal interests.

The Vinsuh AI platform, including its:

• Software.
• Source code.
• Object code.
• User interface.
• Branding.
• Logos.
• Designs.
• Documentation.
• APIs.
• SDKs.
• Templates.
• Databases.
• Workflows.
• Platform architecture.
• Proprietary algorithms.
• AI systems.
• Vinsuh AI trademarks and branding.

are owned by or licensed to Vinsuh Technology Private Limited unless otherwise stated.

These Terms do not transfer ownership of Vinsuh AI intellectual property to you.

Subject to these Terms and your payment obligations, Vinsuh AI grants you a limited, non-exclusive, non-transferable, revocable right to access and use the service during the applicable subscription period.

You retain ownership of content that you submit to Vinsuh AI, subject to the rights necessary for us to operate the services.

By providing feedback, suggestions, ideas, feature requests, or recommendations, you grant Vinsuh AI the right to use that feedback without compensation or obligation to you, provided that such use does not disclose your confidential information contrary to applicable agreements.

We may generate operational, technical, statistical, and aggregated information from use of the platform.

Where permitted by applicable law and contractual commitments, we may use aggregated or de-identified information for purposes such as:

• Analytics.
• Service improvement.
• Security.
• Performance monitoring.
• Product development.
• Business reporting.

We will not treat aggregated or de-identified information as Customer Data where it has been irreversibly de-identified under applicable law.

Each party may receive confidential information from the other party.

The receiving party agrees to:

• Use confidential information only for legitimate purposes connected with the relationship.
• Protect confidential information using reasonable safeguards.
• Not disclose confidential information except to authorized personnel, service providers, professional advisers, or where legally required.

Confidential information does not include information that:

• Is publicly available without breach.
• Was already lawfully known.
• Is independently developed.
• Is lawfully received from another source without confidentiality obligations.

Where a separate confidentiality agreement exists, that agreement will govern to the extent applicable.

We use reasonable technical and organizational measures designed to protect the Vinsuh AI platform and information processed through it.

However, no technology platform can guarantee complete security.

You acknowledge that:

• Internet communications may involve inherent risks.
• Third-party integrations may create additional risks.
• You are responsible for securing your own devices, credentials, and third-party accounts.
• You must promptly notify us of suspected unauthorized access.

We aim to keep Vinsuh AI available and operational, but we do not guarantee uninterrupted or error-free service.

The service may occasionally be unavailable because of:

• Maintenance.
• Upgrades.
• Security incidents.
• Infrastructure issues.
• Third-party outages.
• Internet connectivity problems.
• API changes.
• Force majeure events.
• Other circumstances beyond our reasonable control.

Where a separate Service Level Agreement (“SLA”) applies, the SLA will govern availability commitments.

We may modify, improve, replace, suspend, or discontinue features of Vinsuh AI from time to time.

Changes may be made because of:

• Product development.
• Security requirements.
• Legal requirements.
• Third-party platform changes.
• Technical limitations.
• Business decisions.

We will make reasonable efforts to avoid materially disrupting paid services without appropriate notice where such notice is practicable.

Vinsuh AI may rely on third-party infrastructure and services.

Third-party services may include:

• Cloud hosting.
• AI providers.
• Payment providers.
• Messaging services.
• Email providers.
• SMS providers.
• Analytics services.
• Authentication services.
• Commerce platforms.
• Website platforms.
• Security providers.

We are not responsible for an independent third party's acts, omissions, service availability, policies, or terms.

Your use of third-party services may be subject to separate agreements between you and the third party.

Where Vinsuh AI connects with a third-party platform, you agree to comply with the rules applicable to that platform.

Failure to comply may result in:

• Integration failure.
• Account limitations.
• Messaging restrictions.
• API restrictions.
• Suspension by the third-party provider.

Vinsuh AI is not obligated to bypass or circumvent third-party restrictions.

You may request account closure or data deletion subject to applicable law and contractual obligations.

After termination or account deletion:

• Access to your account may stop.
• Certain information may be deleted or anonymized.
• Certain information may be retained where required by law or reasonably necessary for legitimate purposes.
• Backup copies may remain temporarily before being securely overwritten.

For Customer Data processed on behalf of a business, deletion may also be governed by your subscription agreement or DPA.

We may temporarily suspend your account or specific functionality where reasonably necessary because of:

• Non-payment.
• Security risks.
• Suspected unauthorized access.
• Illegal activity.
• Abuse.
• Fraud.
• Violation of these Terms.
• Violation of third-party platform requirements.
• Excessive use that threatens platform stability.
• Regulatory or legal requirements.

Where reasonably practicable, we may provide notice and an opportunity to address the issue before suspension.

Immediate suspension may occur where delay could create significant security, legal, or operational risks.

Either party may terminate the relationship according to the applicable subscription or written agreement.

Vinsuh AI may terminate an account where you materially or repeatedly violate these Terms, subject to applicable law and any contractual requirements.

Upon termination:

• Your right to use Vinsuh AI ends.
• Outstanding payment obligations remain due.
• Clauses intended to survive termination will continue to apply.

To the maximum extent permitted by applicable law, Vinsuh AI is provided on an “as available” and “as is” basis.

We do not guarantee that:

• The service will always be available.
• The service will be completely error-free.
• Every integration will always function.
• AI results will always be accurate.
• Customer data will always produce a particular insight.
• Marketing campaigns will produce a particular business result.
• Third-party services will remain available.
• The service will meet every specific business requirement unless expressly agreed in writing.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, Vinsuh Technology Private Limited and its directors, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of Vinsuh AI.

This may include losses relating to:

• Lost profits.
• Lost revenue.
• Lost business opportunities.
• Loss of goodwill.
• Loss of anticipated savings.
• Business interruption.
• Data loss to the extent not caused by our legally actionable failure.
• Third-party service failures.

To the maximum extent permitted by applicable law, Vinsuh AI's aggregate liability arising out of or relating to the services will be limited to the amount of fees actually paid by you to Vinsuh AI for the affected service during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Vinsuh Technology Private Limited, its affiliates, directors, officers, employees, contractors, and service providers from third-party claims, losses, damages, liabilities, costs, and reasonable expenses arising from:

• Your unlawful use of Vinsuh AI.
• Your violation of these Terms.
• Your Customer Data.
• Your violation of privacy or data-protection requirements.
• Your marketing or messaging activities.
• Your violation of a third-party platform's policies.
• Your infringement of another person's intellectual property rights.
• Your fraudulent or unauthorized use of the service.

Vinsuh AI will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters.
• War.
• Terrorism.
• Government action.
• Internet infrastructure failures.
• Telecommunications failures.
• Power failures.
• Cyberattacks by third parties.
• Cloud-provider outages.
• Major third-party platform failures.
• Pandemics or similar public emergencies.
• Other events beyond reasonable control.

These Terms will be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles to the extent applicable.

Subject to any mandatory rights or jurisdiction that cannot legally be excluded, disputes arising out of or relating to these Terms or Vinsuh AI services will be subject to the jurisdiction of the competent courts in Uttar Pradesh, India, with the specific court jurisdiction determined according to applicable law.

Before initiating formal legal proceedings, the parties should first attempt to resolve the dispute in good faith through written communication.

You may contact Vinsuh AI using:

Email: hello@vinsuh.com Phone: +91 7307817398

Nothing in this section prevents a party from seeking urgent legal or injunctive relief where appropriate.

We may provide notices through:

• Email.
• Your Vinsuh AI account.
• The Vinsuh AI website.
• In-product notifications.
• Other reasonable electronic methods.

You are responsible for keeping your account email address current.

We may update these Terms periodically.

When we make material changes, we may provide notice through the website, account dashboard, email, or another reasonable method where appropriate.

Your continued use of Vinsuh AI after the effective date of revised Terms constitutes acceptance of the revised Terms, except where applicable law requires a different form of acceptance.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Vinsuh Technology Private Limited may assign these Terms as part of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction.

These Terms, together with the Privacy Policy, applicable DPA, subscription/order terms, SLA, and other documents expressly incorporated into the relationship, constitute the agreement between you and Vinsuh AI concerning the services.

Your use of Vinsuh AI does not create a partnership, joint venture, employment relationship, franchise, or agency relationship between you and Vinsuh Technology Private Limited.

Neither party has authority to bind the other unless expressly authorized.

By creating an account, subscribing to Vinsuh AI, installing or connecting an integration, accessing the Vinsuh AI platform, or using any Vinsuh AI service, you acknowledge that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You have authority to accept these Terms where you act for a business or organization.