Privacy Policy

This Privacy Policy applies to:

• The Vinsuh AI website and related webpages.
• Vinsuh AI web applications, dashboards, and software.
• Customer accounts and subscriptions.
• Tracking scripts, SDKs, APIs, plugins, and integrations provided by Vinsuh AI.
• Integrations with third-party platforms such as Shopify, WooCommerce, WordPress, and other supported platforms.
• Customer intelligence, analytics, segmentation, automation, AI-generated campaigns, and communication features.
• Communications between you and Vinsuh AI.

This Privacy Policy does not necessarily apply to third-party websites, applications, platforms, or services that you connect to Vinsuh AI. Those services have their own privacy policies and terms.

Vinsuh AI is primarily designed for businesses and organizations.

When a business uses Vinsuh AI to upload, collect, analyze, or otherwise process information about its customers, visitors, leads, users, or other individuals (“Customer Data”), the business may determine why and how that information is processed.

In such circumstances:

The business customer may act as the data controller/fiduciary, and Vinsuh AI may act as the data processor/service provider on the business customer’s behalf, depending on applicable law and the specific processing arrangement.

For example, a business may use Vinsuh AI to process:

• Customer names.
• Telephone numbers.
• Email addresses.
• Purchase information.
• Order history.
• Website activity.
• Products viewed.
• Products added to a shopping cart.
• Products purchased.
• Customer visit frequency.
• Customer spending patterns.
• Customer segmentation information.
• Marketing preferences.
• Campaign interaction information.
• Information submitted through a connected website, application, or commerce platform.

The business using Vinsuh AI is responsible for ensuring that it has the necessary rights, notices, permissions, consents, and lawful basis required to collect and provide such information to Vinsuh AI.

Where required, businesses should provide their own privacy notices to their customers explaining their use of Vinsuh AI and related technologies.

Depending on how you use Vinsuh AI, we may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

• Name.
• Business name.
• Email address.
• Telephone number.
• Login credentials.
• Account preferences.
• Business type or industry.
• Website or application information.
• Billing and subscription information.

B. Business Information

You may provide information such as:

• Company name.
• Company website.
• Business address.
• Industry.
• Business category.
• Team-member information.
• Marketing preferences.
• Campaign settings.
• Customer communication preferences.

C. Customer and End-User Data

When a business uses Vinsuh AI, the business may provide or authorize us to collect information about its customers or users.

This may include:

• Name.
• Phone number.
• Email address.
• Customer ID.
• Order ID.
• Purchase history.
• Products purchased.
• Products viewed.
• Cart information.
• Website visits.
• Application activity.
• Customer interactions.
• Visit frequency.
• Spending information.
• Loyalty or reward information.
• Marketing engagement.
• Campaign responses.
• Communication history.
• Coupon or discount usage.
• Referral activity.
• Other information configured by the business.

D. Website and App Activity Data

When Vinsuh AI tracking technology is installed on a website or application, we may process technical and behavioral event information such as:

• Page or screen viewed.
• Product viewed.
• Product added to cart.
• Product purchased.
• Button or link interaction.
• Session information.
• Device type.
• Browser type.
• Operating system.
• Approximate location derived from technical information.
• Referrer information.
• Timestamp.
• IP address or similar network information.
• Other events configured by the business.

The exact information collected depends on the implementation and configuration selected by the business.

E. Payment Information

If you purchase a Vinsuh AI subscription or other paid service, payment information may be processed by third-party payment providers.

We may receive information such as:

• Transaction ID.
• Payment status.
• Amount paid.
• Currency.
• Billing information.
• Subscription information.

We generally do not need to directly store your complete card number or payment authentication information when the transaction is handled by a payment provider.

F. Communications

When you contact us through email, contact forms, telephone, or other channels, we may collect:

• Your name.
• Contact information.
• Message content.
• Attachments or information you voluntarily provide.
• Support history.

We may collect information through:

• Information you provide directly.
• Account registration.
• Subscription and payment processes.
• Contact forms.
• Customer support communications.
• Website forms.
• APIs.
• Tracking scripts and SDKs.
• Browser technologies such as cookies.
• Mobile or web applications.
• Shopify integrations.
• WooCommerce integrations.
• WordPress integrations.
• Other integrations authorized by you.
• Information provided by a business customer.
• Information received from service providers or connected platforms.
• Automatically generated technical and usage information.

We may use information for purposes including:

Providing Vinsuh AI Services

We use information to:

• Create and manage accounts.
• Provide the Vinsuh AI platform.
• Process customer events and activity.
• Provide dashboards and analytics.
• Generate customer segments.
• Provide customer intelligence.
• Automate workflows.
• Create personalized marketing recommendations.
• Generate campaign content.
• Send or facilitate communications requested by customers.
• Provide integrations.
• Maintain APIs, SDKs, plugins, and connected services.

AI and Customer Intelligence

Vinsuh AI may use customer and business information to generate insights and recommendations, including:

• Customer segmentation.
• Customer engagement insights.
• Purchase behavior analysis.
• Spending-pattern analysis.
• Visit-frequency analysis.
• Customer inactivity identification.
• Product or offer recommendations.
• Campaign recommendations.
• Personalized message drafts.
• Marketing timing recommendations.
• Customer retention recommendations.

AI-generated results are provided as automated recommendations or content and may not always be accurate or appropriate. Businesses remain responsible for reviewing campaign content and determining whether and how to use it.

Service Improvement and Security

We may also process information to:

• Maintain and improve our services.
• Troubleshoot technical problems.
• Detect fraud and abuse.
• Protect accounts and systems.
• Monitor system performance.
• Conduct security investigations.
• Develop and improve features.
• Understand aggregate usage trends.
• Comply with legal obligations.

Vinsuh AI uses artificial intelligence and automated processing as part of its services.

Depending on the features you use, AI systems may analyze information such as customer activity, purchases, visits, product interactions, communication history, and other information configured by the business.

AI may be used to generate:

• Customer insights.
• Customer segments.
• Campaign recommendations.
• Personalized offers.
• Message drafts.
• Customer engagement recommendations.
• Marketing automation suggestions.

Vinsuh AI does not make decisions about individuals for purposes unrelated to providing the requested service.

Businesses should not use Vinsuh AI for unlawful discriminatory profiling, high-risk decisions, or other automated decisions where prohibited by applicable law.

Where legally required, appropriate human review should be maintained for decisions that have significant effects on individuals.

Vinsuh AI may allow businesses to send or schedule personalized communications through supported channels, including WhatsApp, email, SMS, and other communication services.

For example, a business may configure Vinsuh AI to identify situations such as:

• A customer has not visited for a certain period.
• A customer previously purchased a particular product.
• A customer abandoned a cart.
• A customer has reached a particular spending level.
• A customer qualifies for a loyalty offer.
• A customer may be interested in a particular product.
• A customer is eligible for a promotional campaign.

Vinsuh AI provides the technology to facilitate these activities. The business customer is responsible for ensuring that its communications comply with applicable marketing, telecommunications, messaging, consent, and privacy laws and the rules of the relevant communication provider.

Vinsuh AI does not authorize customers to use the platform for spam, unlawful messaging, harassment, deception, or unauthorized marketing.

Vinsuh AI may use cookies, pixels, SDKs, local storage, tags, scripts, and similar technologies.

These technologies may be used for:

• Essential website functionality.
• Authentication.
• Account security.
• Remembering preferences.
• Analytics.
• Performance monitoring.
• Understanding website usage.
• Product improvement.
• Marketing measurement, where applicable.

Some cookies may be placed by third-party service providers operating on our behalf.

You may be able to control cookies through your browser settings or available cookie-management tools. Disabling certain cookies may affect the functionality of some features.

Depending on the applicable law and circumstances, we may process personal information on one or more legal bases, including:

• Your consent.
• Performance of a contract with you.
• Taking steps requested before entering into a contract.
• Compliance with legal obligations.
• Legitimate interests, where permitted by applicable law.
• Protection of our services, users, systems, and legal rights.
• Other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw consent where permitted by applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.

We may share information with the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may use third-party providers for:

• Cloud hosting.
• Databases.
• Authentication.
• Analytics.
• AI and machine-learning services.
• Email delivery.
• SMS delivery.
• WhatsApp or messaging infrastructure.
• Payment processing.
• Customer support.
• Security.
• Monitoring.
• Backup and storage.
• Infrastructure management.

Connected Platforms

When you choose to connect Vinsuh AI to services such as Shopify, WooCommerce, WordPress, WhatsApp, email services, SMS services, or other platforms, information may be exchanged with those services according to the permissions and configuration you authorize.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful government requests.
• Protect our legal rights.
• Investigate fraud or abuse.
• Protect the security of users and systems.
• Enforce our agreements.
• Protect individuals from serious harm.

Business Transfers

If Vinsuh Technology Private Limited is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

Vinsuh AI may integrate with third-party services.

Examples may include:

• Shopify.
• WooCommerce.
• WordPress.
• WhatsApp/Meta services.
• Email providers.
• SMS providers.
• Payment providers.
• Cloud infrastructure providers.
• Analytics providers.
• AI technology providers.

Your use of third-party services is also governed by the privacy policies and terms of those providers.

Vinsuh AI is not responsible for the privacy practices, security practices, availability, or content of third-party services that you independently choose to use.

Payments for Vinsuh AI may be processed through third-party payment providers.

Payment providers may collect and process payment-related information under their own privacy policies and terms.

Vinsuh AI may retain transaction information necessary to:

• Confirm payment.
• Manage subscriptions.
• Prevent fraud.
• Maintain financial records.
• Provide customer support.
• Comply with legal and accounting obligations.

We retain personal information only for as long as reasonably necessary for:

• Providing the requested services.
• Maintaining your account.
• Supporting customer relationships.
• Fulfilling contractual obligations.
• Maintaining business and transaction records.
• Resolving disputes.
• Preventing fraud and abuse.
• Complying with legal requirements.
• Protecting our legitimate interests.

For Customer Data processed on behalf of a business, retention may also depend on the business customer's instructions, account configuration, contractual requirements, and applicable law.

When information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and operational requirements.

Backup copies may remain for a limited period until they are securely overwritten or deleted in accordance with our backup procedures.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the service and environment, security measures may include:

• Access controls.
• Authentication mechanisms.
• Role-based permissions.
• Encryption in transit.
• Encryption or security controls for stored information.
• Logging and monitoring.
• Secure development practices.
• Backups and recovery procedures.
• Security reviews.
• Employee confidentiality obligations.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account credentials and for using appropriate security practices when accessing Vinsuh AI.

Vinsuh AI is operated from India and may use service providers located in India or other countries.

As a result, personal information may be processed or stored outside the country in which it was originally collected.

Where applicable, we take steps designed to provide appropriate protection for international transfers in accordance with applicable data protection laws.

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include:

• The right to know whether we process your personal information.
• The right to access personal information.
• The right to correct inaccurate information.
• The right to request deletion.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive certain personal information in a portable format.
• The right to opt out of certain marketing communications.
• Other rights provided by applicable privacy laws.

Some rights are subject to legal exceptions and limitations.

To exercise a privacy right, contact us using the information provided in the “Contact Us” section below.

We may request reasonable information to verify your identity before completing certain requests.

Where the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to Vinsuh AI and a California resident, additional privacy rights may apply.

Depending on the circumstances, California residents may have rights relating to:

• Knowing the categories and specific pieces of personal information collected.
• Knowing the purposes for which information is used.
• Knowing categories of sources and recipients.
• Requesting deletion.
• Requesting correction.
• Opting out of the sale or sharing of personal information where applicable.
• Limiting certain uses or disclosures of sensitive personal information where applicable.
• Receiving equal treatment for exercising applicable privacy rights.

Vinsuh AI does not sell personal information for monetary consideration.

Where required by applicable law, additional notices and mechanisms for exercising California privacy rights may be provided.

Where the GDPR or applicable UK data protection law applies, individuals may have additional rights, including:

• Access.
• Rectification.
• Erasure.
• Restriction of processing.
• Data portability.
• Objection to processing.
• Withdrawal of consent where applicable.
• Rights concerning certain automated decision-making and profiling.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.

Requests can be submitted using the contact information provided below.

If you use Vinsuh AI to collect or process information about your customers, employees, users, leads, visitors, or other individuals, you are responsible for:

• Collecting information lawfully.
• Providing required privacy notices.
• Obtaining consent where required.
• Maintaining an appropriate lawful basis for processing.
• Respecting applicable marketing and messaging requirements.
• Configuring tracking technologies appropriately.
• Honoring customer opt-out requests.
• Providing individuals with appropriate methods to exercise privacy rights.
• Uploading only information you are legally permitted to provide.
• Ensuring that your use of Vinsuh AI complies with applicable laws and third-party platform policies.

You should not upload sensitive or regulated personal information to Vinsuh AI unless your use of that information is legally permitted and appropriately configured.

Vinsuh AI is primarily intended for businesses and professional users and is not directed toward children.

We do not knowingly seek to collect personal information directly from children for independent use of the Vinsuh AI service.

Where a business customer processes information relating to children through Vinsuh AI, that business is responsible for ensuring that the processing is lawful and that any required parental consent, notices, or other safeguards are in place.

If you believe that a child has provided personal information directly to Vinsuh AI without appropriate authorization, please contact us.

We may send you service-related communications such as:

• Account notifications.
• Security notices.
• Billing notifications.
• Product updates.
• Important service announcements.
• Support communications.

Where permitted by law, we may also send promotional communications.

You may opt out of promotional email communications by using the unsubscribe mechanism included in the communication or by contacting us.

Transactional and security communications may continue where necessary to provide the service.

You may request deletion of your Vinsuh AI account by contacting us.

When an account is deleted, we may delete or anonymize associated information subject to:

• Legal retention requirements.
• Outstanding transactions.
• Fraud prevention requirements.
• Dispute resolution.
• Security investigations.
• Backup and disaster-recovery procedures.
• Other lawful reasons for retaining information.

Business customers may also request deletion of Customer Data processed on their behalf, subject to contractual and legal requirements.

Vinsuh AI may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the applicable privacy policy before submitting personal information to a third-party service.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services.
• Changes to technology.
• Changes to our data practices.
• Changes in applicable law.
• Regulatory developments.

When we make material changes, we may provide additional notice where required by applicable law.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

By accessing or using Vinsuh AI, you acknowledge that you have reviewed this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.

This Privacy Policy should be read together with our Terms and Conditions, applicable service agreements, and other notices presented to you at the time information is collected.